We aim to dispatch all orders made before midday on the same day. We will not be held liable for late deliveries or misplaced or lost deliveries due to our third party couriers, Therefore the following timescales are an estimation and are not guaranteed:
1.1 STANDARD DELIVERY – UK
Standard delivery is FREE and can take up to 48 hours from dispatch.
1.2 EXPEDITED/EXPRESS DELIVERY
Expedited delivery is £9.99 +VAT and can take 1-2 working days from dispatch.
1.3 NON -MAINLAND UK
Standard delivery is free for non mainlands UK but express delivery to Non-Mainland UK are chargeable. Delivery is £12.99 +VAT due to the high carriage charge to these areas.
1.4 INTERNATIONAL SHIPPING
Charges may vary for international shipping and additional charges may apply based on the counties Customs Regulations. We will not be liable to pay for additional Customs fees on international orders. Please contact us regarding delivery fees.
Please note there is no timescale for international orders due to delays caused by
Customs and Border control.
Shipping is free for all orders (Standard delivery – 2 to 3 days) in the UK
2. COLLECTION OF ORDERS
If you would like to collect your goods from us please contact us before placing your order.
Our collection address is:
Unit W47, Bletchley Business Campus,
1-9 Barton Road,
Milton Keynes
MK2 3HU
United Kingdom
3. RETURNS POLICY
3.1 RETURN OF PRODUCTS AND COST OF RETURN
If the products have been delivered, then you must return the products to us in accordance with the following arrangements. Return of the products includes all packaging, contents, documents, and other items supplied with or as part of the products, including any free gifts.
3.1.1 RETURN DEADLINE
You must return the products to us without undue delay, and in any event not later than 14 days after you informed us of your decision to cancel, if you are unhappy with the products you have received or you would like to replace an incorrect item received.
Please contact us before returning the items.
3.1.2 RETURN OF PRODUCTS BY YOU
Subject to clause 3.1.3, you must send the products back to us at:
Youngland Ltd
Unit W47, Bletchley Business Campus,
1-9 Barton Road,
Milton Keynes
MK2 3HU
United Kingdom
3.1.3 COLLECTION BY US
We may at any time request to collect the products from you, and in such case you must make the products available for collection when requested by us, in accordance with such reasonable arrangements as we may specify. If we send you
a pre-paid package (e.g. a jiffy bag or have a courier collect it) to return the products to us in, then you must return the products using any such package.
3.1.4 COST OF RETURNING PRODUCTS
You must bear the direct cost of returning the products to us for products returned on the basis you wish to cancel or you are unhappy with the product, including our direct costs of collecting the products from you. If we incur any such costs, then you shall reimburse us these costs. If you do not hand over the products when arranged, then we may also charge you our direct costs for each failed collection attempt. You agree that that we may deduct such costs from any refund which we are obliged to make to you.
We will bare the costs if we are at fault; "Fault" means we have sent you an incorrect item, the item you received is faulty or it does not match the description(and we have not informed you of the differences in the product design or description).
3.1.5 RISK, PRODUCT INSURANCE AND PROOF OF RETURN
The products are at your risk until they have been returned to us, and accordingly
we recommend that you insure the products accordingly and provide us with a
proof of postage on items that are being returned.
3.1.6 CONDITION OF PRODUCTS RETURNED
If you handle the products beyond what is necessary to establish the nature,characteristics and functioning of the products then you are obliged to pay to us the amount by which the value of the products has been diminished as a result, up to,but no more than, the original price of the products. This includes if you return the products with damage that was not present on delivery, or missing anything that was present on delivery. You agree to pay such amount on demand, and you agree that that we may deduct such amount from any refund which we are obliged to make to you. If you bought the products as a set the must be returned in the same.
4. LEGAL STATUS
Your rights to return goods are protected under the Consumer Contracts(Information, Cancellation and Additional Charges) Regulations.
Under the Consumer Contracts (Information, Cancellation and Additional Charges)Regulations, you have 7 working days to cancel your order. In this case we will issue you with a refund of the cost of the order, we will not refund the cost of postage where the order has already been dispatched.
If the order has already been sent you must return the order, unopened, unworn, in its original condition and packaging at your own cost. If the the product is damaged or faulty upon receiving we will bear the postage costs. All returns must arrive back with us within 14 days of receipt of the item(s).
5. BACKORDERS
Any item that is out of stock when ordered will be placed on backorder; you will be notified by e-mail of the expected delivery date.Should we receive no response from our e-mail we will assume that you wish to accept the goods on the date as specified.If the delivery date is unacceptable please respond to our e-mail and we will cancel the backorder and return your payment.
Return and Refund Policy
Last updated: January 24, 2023
Thank you for shopping at Youngland Ltd
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaningregardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”,”We”, “Us” or “Our” in this Agreement) refers to Youngland Ltd, Unit W47, Bletchley business Centre, 1-9 Barton Road, Milton Keynes, MK2 3HU, United Kingdom.
Goods refer to the items offered for sale on the Service.Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Youngland Ltd, accessible from www.youngland.co.uk.You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as
applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 30 days without giving any reason for doing so.The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: info@youngland.co.uk
By mail: Unit W47, Bletchley Business Campus, 1-9 Barton Road, Milton Keynes,United Kingdom, MK2 3HU.
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:The Goods were purchased in the last 30 days
The Goods are in the original packaging,The following Goods cannot be returned:
The supply of Goods made to Your specifications or clearly personalised.
The supply of Goods which according to their nature are not suitable to be returned,
deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.The supply of Goods which are, after delivery, according to their nature, inseparably
mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Unit W47, Bletchley Business Campus, 1-9 Barton Road, Milton Keynes, United
Kingdom, MK2 3HU.
We cannot be held responsible for Goods damaged or lost in return shipment.Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return
delivery.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: info@youngland.co.uk
By mail: Unit W47, Bletchley Business Campus, 1-9 Barton Road, Milton
Keynes, United Kingdom, MK2 3HU.